ITIL Service Management Toolkit (ITSM To 2.11

Company: ProcessWorx LLC

Date Added: November 24, 2012 | Visits: 517

Report Broken Link
Printer Friendly Version

Product Homepage
Download (570 downloads)

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes:

- Service Level Agreement (SLA) Template
- Operational Level Agreement (OLA) Template
- IT Service Catalog Template
- IT Service Narrative Template
- ITSM Service Delivery & Support Process Overviews
- Integrated ITSM Framework (CobiT, COSO, ITIL & ISO)
- ITIL Process Charter Template
- Process Maturity Advanced Self Assessment Workbook
- Roles & Responsibilities (ARCI) Template

All templates include specific examples and guidelines for accelerated deployment. Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more.

Requirements: No special requirements

Release Date: November 24, 2012

Platforms: Win 3.1x,Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000,WinXP,Windows2003

Users rating: 0/10

License: Commercial

Cost: $129.00 USD

Size: 2.72 MB

USER REVIEWS

More Reviews or Write Review

ITIL SERVICE MANAGEMENT TOOLKIT (ITSM TO RELATED

Application Add-Ins - IT Service Management Toolkit Vol. 1 2.0 This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid...	2.61 MB
Application Add-Ins - ITIL Service Management Excellerator 1.10 The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations...	2.1 MB
Server Tools - Microsoft System Center Service Manager 2010 Microsoft System Center Service Manager 2010 is a flexible platform for automating and adapting IT Service Management best practices to your organization’s requirements. It provides built-in processes based on industry best practices for...	112 MB
Business - Law Firm Management ToolKit 1.0 Law Firm Management Toolkit - A compilation of essential tools for solo and small firm attorneys. Includes billing/invoicing software, time management software and merchant processing for attorneys who bill for their time. A must-have for a...	373 KB
Network Monitors - Serio IT Service View Pro 5.5.04 Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one. Define one or more Service Level Agreements for the devices you are monitoring. The reports scheduler can email...	5.6 MB
Customer Relation Tools - ServiceDesk Lite 2016 (Free Service CRM) 1.1 Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way. For service oriented...	5.06 MB
Network & Internet - The Project Management Toolkit 3.4 Successful project management is increasingly vital to all organizations, driven by the demands of global competition, rapid technological growth, and faster time to market (just to name a few). For those in technology fields, project management...	1.55 MB
Business - Service Desktop Pro 2.0.8 Service Desktop Pro is an integrated Business Information & Service Management Software. It is useful for small business managers, IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. This tool can be extremely...	18.89 MB
Business - ServiceDesk Lite 2014 10.5 Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way. For service oriented...	5.1 MB
Business - ServiceDesk Lite 10.0 ServiceDesk Lite is free ready to use service management software that enables you to manage customer complaint life cycle from complaint initiation, assignment to closure in a very simple way.For service oriented firms it is very essential to...	5.83 MB

NEW DOWNLOADS IN WINDOWS SOFTWARE, EDUCATION

Windows Software - AnyGo 7.2.0 AnyGo offers you 5 modes namely Teleport Mode, Two-Spot Route, Multi-Spot Route, Joystick Mode, and importing GPX routes to change your location or simulate the movement of your GPS easily. You can connect different iOS/Android devices to the same...	136.13 MB
Windows Software - FonesGo Location Changer 7.2.0 FonesGo Location Changer is your best friend for GPS-based games and apps that work on both iOS and Android devices. This powerful software can instantly change your GPS location without the need to jailbreak your iPhone or root your Android...	101.09 MB
Windows Software - WonderFox DVD Ripper Speedy 23.0 Decrypt CSS and Region Code Protections Commonly purchased DVD (Movie, TV show, tutorial, etc.) has one or more copy protection to avoid copying DVD content from DVD disk. There are some popular DVD encryption technologies including CSS,...	53.45 MB
Windows Software - TunesKit Activation Unlocker for Windows 1.2.0 Don't know how to bypass iCloud Activation lock on iPhone? Or Don't know how to turn off the Find My iPhone feature without entering the passcode? Now, you can use the newly released and professional iCloud Activation lock to save your iCloud...	13 B
Windows Software - eSoftTools Excel to ICS Converter 2.5 Try eSoftTools Excel to ICS Converter software for quick Excel to ICS file conversion. Using this tool, convert Excel files with calendar records to ICS and many other file types. Make this conversion process faster and more accurate with its...	6.34 MB
Education - Writers Desk 6.03 Writer's Desk is for creative writers, not businesses. Manage your writing projects to write anything faster, better, easier. Work with one file in a project or many. Keep records on people, places, events, notes, and references to have your...	10.51 MB
Education - KeroSoft FunnyPaint 2.0 KeroSoft FunnyPaint is a simple and fun software program for kids to express themselves by drawing, painting and using the creative elements provided. Provides various drawing and painting tools - KeroSoft FunnyPaint provides comprehensive...	47.82 MB
Education - FC Compiler 1.510 FC-Compiler (tm) is a Calculus-level Compiler, helps Tweak parameters.. The FortranCalculus (FC) language is for math modeling, simulation, and optimization. FC is based on Automatic Differentiation that simplifies computer code to an absolute...	11.12 MB
Education - Antiplagiarism 1.2 Antiplagiarism - program will check if your diploma thesis is not a plagiarism. The Antiplagiarism software detects a possibility of commiting plagiarism with the highest efficiency among solutions available on the market. A professional system...	21.29 MB
Education - PDFMate eBook Converter 1.0.1 PDFMate eBook Converter is a professional eBook Converter specially developed for converting eBook to other popular formats like EPUB, MOBI, PDF, AZW, TXT. Besides, PDFMate eBook Converter is a powerful eBook removal tool which can easily remove...	80.42 MB

Windows Software	BeOS Software
Macintosh Software	Linux Software
PDA Software	OS/2 Software
Mobile Software	Scripts