Download Shareware and Freeware Software for Windows, Linux, Macintosh, PDA

line Home  |  About Us  |  Link To Us  |  FAQ  |  Contact

Serving Software Downloads in 976 Categories, Downloaded 29.547.238 Times

Team HelpDesk for Outlook & SharePoint 2.4

Company: AssistMyTeam
Date Added: August 05, 2012  |  Visits: 310

Team HelpDesk for Outlook & SharePoint
Full screenshot

Report Broken Link
Printer Friendly Version


Product Homepage
Download (30 downloads)



Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically process incoming support request emails, assign relevant technicians, enforce service level, set due date and send automated notifications, to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. The inbuilt knowledge base besides acting as an effective knowledge sharing medium, helps in improving the average 'First Call Resolution' timing significantly, as technicians find resolution to problems quickly. With the asset management and tracking module, technicians can easily view every problem and incident ever reported on a specific asset. Apart from emails, it can also integrate with fixed phones, Skype or SMS and supports relaying helpdesk response over these communication channels too. With the Technicians Web Access site, remote technicians can simply log on to Team Helpdesk system via a web browser, to work on their assigned support cases. Furthermore, on the Customer Web Service site, end-users can submit new support requests via a web form, check status, or search through the knowledge base for first level support. For evaluating helpdesk performance, senior managers can use the integrated OLAP statistics tool, to display and analyze support cases data in grids, charts and graphs, and extract reports and business intelligence which in-turn can ensures timely decision making for improved service of the helpdesk. Team Helpdesk for Outlook & SharePoint helps you to improve your efficiency to enable faster response time and higher productivity; thereby ensuring end-users receive better and timely service.

Requirements: Microsoft Outlook 2003 (SP2 or higher) or Microsoft Outlook 2007 or 2010, .NET Framework 2.0
Release Date: August 05, 2012
Platforms: Win2000, Win7 x32, Win7 x64, Win98, WinServer, WinVista, WinVista x64, WinXP
Keyword: Crm Customer Service Email Monitoring Escalation Helpdesk Issue Tracking Itil Service Desk Service Level Agreements Skype Sla Sms Trouble Tickets
Users rating: 0/10

License: Shareware Cost: $750.00 USD Size: 44.93 MB
USER REVIEWS
More Reviews or Write Review


TEAM HELPDESK FOR OUTLOOK & SHAREPOINT RELATED
Application Add-Ins  -  Personal HelpDesk for Outlook 5.0
An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming...
22.54 MB  
Application Add-Ins  -  Team HelpDesk for Outlook 6.2
An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your...
53.82 MB  
Web Server Tools  -  Boldcenter Operator Client .NET 3.13
Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy...
3.61 MB  
Project Management  -  Issue Tracking Organizer Pro 2.9
Issue Tracking Organizer Pro, software for Windows. Simple database management system that helps you to organize, track, and manage any kind of issues (project issues, customer service issues, help desk issues, ...). 3 simple databases included in...
9.53 MB  
Bug Trackers  -  BugAware 1.01
A complete issue tracking and help desk solution for small to medium sized corporates. BugAware is fully web based and designed to be integrated with your company intranet. Through a sophisticated interface, users can send help desk requests,...
168 KB  
Windows Software  -  CRM-Express 3.00
CRM-Express is the latest in CRM (Customer Relationship Management) software. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, Email Client, Calendar, Address Book, My work day, News Feeds,...
16.68 MB  
Windows Software  -  Jitbit HelpDesk 5.4.4
Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software" or "support software"). Easy to install,...
542.09 KB  
Windows Software  -  Jitbit Web-Based HelpDesk 6.0.6
Jitbit Web Based Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software" or "support software"). Easy to install,...
542.09 KB  
Church Management Databases  -  Reflect Free CRM Customer Database 2.04
Reflect Free Customer Relationship Management Software allows businesses to easily track customer information, tasks, event, and notes. Reflect helps businesses know their customers better and helps foster stronger relationships. Improve...
536.56 KB  
Project Management  -  Jitbit HelpDesk Ticketing System 8.5
Jitbit Web Based Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk ticketing system (also called "trouble ticket software" or "issue tracking software" or "support software"). Easy to...
542.09 KB  
NEW DOWNLOADS IN BUSINESS, APPLICATION ADD-INS
Business  -  Cheewoo VaryTable 2.3.1001.1005
Converting text table in the DXF, DWG drawing and saving it as a CSV, XLS file which directly readable from Excel. Useful for BOM making and estimation which needs cell type text table files from drawing file. Increasing productivity by automatic...
4.2 MB  
Business  -  uMark PDF Watermarker 1
uMark PDF Watermarker is a batch watermark software for PDF documents. You can add your name, copyright notice, page numbers and logo or other image as visible watermarks on PDF files. uMark can watermark hundreds of PDF documents in one go. You...
2.69 MB  
Business  -  Cheewoo Nest 1D 2.3.2004.1013
Cheewoo Nest 1D can perform 1-dimensional high speed automatic nesting to minimize remanent. Followings are main features of this program. 1. Supporting maximum 65535 different sizes of the stocks and parts with unlimited quantities in a nesting...
2.16 MB  
Business  -  AllMyNotes Organizer Portable 3.18
Thanks to AllMyNotes Organizer Portable every bit of your sensible personal memos are securely hidden from someone's eyes! Simply set up an access code for your storage file, and the app will cipher it with a 1800-bit encryption key. This is the...
5.36 MB  
Business  -  AllMyNotes Organizer Deluxe Edition 3.18
In AllMyNotes Organizer app all your important data is saved secure , secured by password, in one, encoded local file, and notes are arranged into a flexible outline hierarchy of folders. Where do you usually keep all your valuable private...
5.06 MB  
Application Add-Ins  -  CRD Crystal Reports Scheduler 7.1
CRD (Crystal Reports Distributor) is a Crystal Reports Scheduler that saves time & money by making it easy to automate Crystal reports. Just define single or packages of Crystal Reports, schedule, run them automatically and send the reports to...
508 MB  
Application Add-Ins  -  Server Genius 1.1
Server Genius is the easiest reporting solution to set up on your Remote Desktop services server. Server Genius monitors, records and analyzes users activity in every application, over Remote Desktop and Terminal Services connection method. With...
3.67 MB  
Application Add-Ins  -  Office Timeline Free Edition 3.13.0
Office Timeline was created for over-worked professionals who need to deliver stunning executive presentations and project reviews quickly. It is built right into Microsoft PowerPoint so it is familiar and easy to create, highly-...
13.39 MB  
Application Add-Ins  -  Visitors Management System 8.5.3.2
Visitors Management System is useful for various industries or organizations to make identification cards for visitors with all required details and facilitates to manage all visitor records in computerized manner. Visitor ID gate pass software...
8.82 MB  
Application Add-Ins  -  School ID Card Badge Printing 8.5.3.2
School ID Card Badge Printing Software enables you to create multiple student identity cards in different shapes and sizes. Student ID card designing program allows you to create customized ID cards for multiple students using various image...
8.71 MB