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Facil HelpDesk is an customer support management system or help desk software for web sites, based in tickets, enabling users to track and manage their support requests faster, include articles with comments, email validation for registration, departaments, basic reports, etc.
FHD allows submiting of tickets for support by web based area or email,
fMultiple Language Support (requires translation of a configuration file included in /languajes)
Quick User Signup
File Attachments from web or email
Ability to assign a priority for the request
View support request history
Submission Tracking without logging in (via encoded url )
Poll for rating responses
Unlimited users and tickets.
Flood Prevention for incoming tickets.
Searchable Knowledge Base or base de articles.
Self registering
Resend login details by email.
For Staff users
Assign requests to other departments
Staff Members can view/attach files when responding to user requests.
Preview of questions of tickets (requires javascript)
Knowledge Base management, with an online html editor, FCKEditor
Basic user management, including the ability to create user accounts, not staff members neither administrators
Create a ticket for users, staff members or administrators.
Search tickets: username, subjet, question, search tickets of a user(search username)
List users and add notes about your users.
For administrator
The same features for staff members
User Management, including the ability to create user accounts without restrictions, delete users, suspend,etc.
| Requirements: |
No special requirements
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| Release Date: |
June 20, 2009
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| Platforms: |
Windows XP, Windows 2003, Linux , Not Applicable
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| Keyword: |
Helpdesk, Helpdesk Software, Web Helpdesk |
| Users rating: |
0/10 |
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Windows Software
Albina Merfyn - I find this to be really easy to use. I can...
