Service Level Calculation

NSLA : Network SLA is to monitor a network SLA (Service Level Agreement) based on SLM (Service Level Management).

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering...

ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 10 devices in this version with alerting via email, network message or SMS.


Platforms: Windows

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...


Platforms: Windows

Habitat from System Garden is a performance monitor of applications and operating system with the ability to track availability and service level. System Garden Habitats design goals are to be of modest size, flexible and ubiquitous. The core of habitat provides a mechanism for collecting,...


Platforms: *nix

An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set...


Platforms: Windows

An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically...


Platforms: Windows

Nagios is one of the most popular open source monitoring systems. It only lacks one major feature - Service Level Management/Reporting.


Platforms: *nix

Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails. Support Incident Tracker project can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!,...


Platforms: *nix

Licas is a Java based application designed to provide a lightweight (Internet-based) communication for autonomic services. It is a software package that allows a user to build distributed service-based networks that can also self-organise/self-optimise. Functionality is provided to allow for...


Platforms: Windows

Web Help Desk Free offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, iPhone web-app, customer...


Platforms: Mac

Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Engineers work to Service Level Agreements and incidents are...


Platforms: PHP

Our on-demand monitoring service makes it easy and affordable to detect network and website failures early, minimizing downtime and avoiding economic impact. bello network monitoring service periodically checks your website as well as your other servers. As soon as outages are discovered you...


Platforms: Windows

Freeware traffic shaping and bandwidth management for Windows 2000, XP and 2003 Server. Features include unbreakable speed limiting, TCP ack prioritization, traffic monitoring and port filtering. Features: Layer 3 bandwidth manager TCP/IP stream limiting and prioritization Distributed...


Platforms: Windows

WebInject is a free tool for automated testing of web applications and services. It can be used to test individual system components that have HTTP interfaces (JSP, ASP, CGI, PHP, Servlets, HTML Forms, etc), and can be used as a test harness to create a suite of [HTTP level] automated functional,...


Platforms: *nix

OpenNMS is a FREE and the first enterprise-grade network management platform developed using the open source model. The three main functional areas of OpenNMS are service polling, which monitors services on the network and reports on their "service level"; data collection from the remote...


Platforms: *nix

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email...


Platforms: Windows

Nimsoft Rackspace Cloud Monitor is a free standalone application that enables Rackspace customers to monitor performance and availability of their Rackspace servers while monitoring monthly resource usage to control cost. Dashboards display key performance metrics including server bandwidth, disk...


Platforms: Windows

Veeam Reporter Free Edition is a handy piece of software specially designed to offer all the core functionality of the full version of Reporter, including full data collection, multi-user support, and Microsoft SQL Server backend. There are no limits on the number of hosts, virtual machines...


Platforms: Windows

No expiration, no ads, just free. The free help desk software edition of Web Help Desk for Microsoft Windows Server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer...


Platforms: Windows