Helpdesk

HOT (Hot Open Tickets) is a user-friendly helpdesk/trouble-ticket system written using XHTML, PHP and MySQL. It is easy to administer, configures quickly and is designed using CSS to allow for easy theme changes. The project uses object-oriented coding and is standards complient. To install the...

dotProject is a PHP web-based project management framework that includes modules for companies, projects, tasks (with Gantt charts), forums, files, calendar, contacts, tickets/helpdesk, multi-language support, user/module permissions and themes.

QuickTicket is an advanced, powerful and fully customizable PHP helpdesk and troubleticket management system for organisations. It supports several databases: MySQL, SQL server, PostgreSQL, Oracle, FireBird, SQLite, Informix, DB2 and Access. This PHP ticket system is working with the most highly...


Platforms: PHP

The support module provides a basic ticketing system and helpdesk that is native to Drupal, offering complete email integration.The Support module offers the following features: * Ticketing activity is illustrated with colorful charts (depends on the Chart API module). * Tickets can be assigned...


Platforms: PHP

Zendesk for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here's an overview of all the features: * Single sign on with Zendesk's Remote Authentication Have a healthy user base already? With Single Sign On, your users won't have to login to Zendesk to...


Platforms: PHP

Provides a javascript-based timer for tracking how long users are working on support tickets. Also provides administrative reports.Depends on the Support Ticketing System / Helpdesk module.This module is sponsored by Tag1 Consulting, Inc.


Platforms: PHP

Open-N is a project to repackage Mozilla and provide support for end-users who do not fall under the Mozilla teams support of developers and testers. Support will be free (as in beer) community based utilizing an Open Source helpdesk software.


Platforms: *nix

Axence nVision Free offers the mapping and monitoring of an unlimited number of devices and the basic features for users monitoring, inventory taking, helpdesk, and device access control. Network monitoring: -network scanning, detection of devices and TCP/IP services, web access with browser...


Platforms: Windows, Windows 8, Windows 7, Windows Server

Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use.


Platforms: Windows

AutoFAQ - knowledge base solution for everyone! - Reduce your support time. - Provide instant answers to your customers questions, 24/7. - Simple to use, yet powerful enough to slash your support time. - Innovative powerful trainable search technology. - Clever trainable answering machine....


Platforms: Windows

InletEX ERC-Easy Remote Control can help you eliminate problem to effectual remote support. Easy Remote Control (ERC) is one of the best programs for remote administration under Windows that allow you to work remotely on a computer using the regular graphic user interface (GUI). Easy Remote...


Platforms: Windows

Lanauditor launched in 1990 and was rebranded iInventory in 2002 to reflect its increasing web functionality. One of the most widely used inventory audit programs in the world, and acknowledged for its speed, accuracy, functionality and ease of use. iInventory is used mostly to: Create and...


Platforms: Windows

Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be...


Platforms: Windows

If you are looking for a viable solution to providing complete and constant customer support, then KBlance Is just for you! KBlance is a php knowledgebase, also known as an instant faq system, which provides your customers with instant, easy and quick support. With KBlance installed on your...


Platforms: *nix

ScreenStream lets others 'watch' your screen while you work. It can be used as the modern equivalent of the overhead projector. When you run this program on your computer anyone else on your network (or even the internet) can view what is on your screen by typing the link (and optional access...


Platforms: Windows

Users can add their account to a group. As user-self-service authenticated users in your company may use this website to add their account to a specified group. Usability *Use groups to grant access Your company uses Active Directory groups to grant access to ressources depending on...


Platforms: Windows

Ticket-IT is a tool for the creation, management, and accompaniment of tickets. Ticket-IT is a tool directed towards companies that need a better integration and distribution of informantion about service to customers, support, development of products, callcenter, etc, among its several...


Platforms: *nix

Sciret project is an advanced knowledge based system. In the further development, Sciret will be extended to a full helpdesk system which will also include a trouble ticket system, document management, bookmark management and more. Whats New in 1.1.0 Stable Release: - Many new interesting...


Platforms: *nix

OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to...


Platforms: *nix

PBS is a user-support call management system and call tracing system. PBS is based on intranet technologies, and it allows you to account and manage calls, inventory, projects, and performance. It features a knowledge base and reports for the manager. Whats New in This Release: - The menu...


Platforms: *nix