Customer Assistance

Try MS Outlook as Hotline/Helpdesk-solution for customer mails at Secretariat. You will get a specified structure with the typical subjects that turn up in customer mails Secretariat, together with starting points for boilerplates which often can be expected in this helpdesk areas. This...

Browser CRM is a Web-based suite combining integrated email functionality with flexible and powerful CRM (customer relationship management) and collaboration tools. Browser CRM is a single, comprehensive application that is accessible from anywhere. Browser CRM logs incoming and outgoing...

SugarCRM project is the premier commercial open source customer relationship management application provider, breaking the rules set by conventional CRM solutions. The limitations of traditional CRM software can be summarized by the lack of flexibility, high costs, and closed-source structure...


Platforms: *nix

CitrusDB is an open source customer database application that uses PHP and a database back-end (currently MySQL). This software can keep track of customer information, CRM, services, products, billing, and customer service information. The program will run on any PHP enabled web server. This...


Platforms: *nix

Streamline your order processing and Point-of-Sales ( POS ) customer commerce and care, manage your inventory, automate accounting , provide customer service , manage distribution networks and more. Now there is one smart solution to all your business management needs. Compiere is for small to...


Platforms: *nix

OTRS (Open Ticket Request System) is an open source Ticket Request System and email management system with many features to manage customer telephone calls and email. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to...


Platforms: *nix

SolidState is a web-based Customer Management and Billing solution designed for Web Hosting companies. SolidState project is developed in PHP, and uses MySQL as the backend database. It is licensed under the GPL, meaning the source code is available for free and you are encouraged to modify it,...


Platforms: *nix

Alinda (previously known as Araf) is a customer management and reporting facility application for small sized companies. Alinda is developed using open standards such as Apache Struts, iBatis, Apache Commons for the web platform using JSP/Servlets. This product is currently at alpha stage and...


Platforms: *nix

Want to hike up your store sales & develop client loyalty? Totally FREE InstanteStore Live Support Chat Software makes it so simple! Start chatting with your customers for free now and enjoy the boost in sales. New software makes it so easy to setup. Simply copy & paste a line of code into...


Platforms: Windows

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage...


Platforms: Windows

Mingle View is a free peer-to-peer (P2P) remote desktop sharing and control based application which enables remote assistance and hosting of online meetings and presentations with friends, family and colleagues at work no matter where you are. Join a meeting and troubleshoot any PC with a simple...


Platforms: Windows

The Customer Complaint Process Management. Automation of ISO procedure. This procedure automates the usual (and very useful) event of customer complaint.. The procedure starts with the fill in of the complaint form. On this form there is the possibility to attach files. The tasks arise the one...


Platforms: Windows

Crave Invoice Free is an easy to use invoice making software for small to medium size business. It will help you to create tax invoice and customer quotations (estimates). You can view monthly sales report, pending quotations report, sales by products and many more useful reports. You can...


Platforms: Windows

FREE DealOngo software for mobile order processing, stock control, customer/vendor database management is tailor-made for small companies and sole traders taking orders on the go. DealOngo handles all stages of order processing, sales tracking, goods delivery and stock control processes for busy...


Platforms: Windows, Pocket PC

FREE DealOngo software for mobile order processing, stock control, customer/vendor database management is tailor-made for small companies and sole traders taking orders on the go. DealOngo handles all stages of order processing, sales tracking, goods delivery and stock control processes for busy...


Platforms: Windows, Pocket PC

SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge...


Platforms: Windows

One of the issues many customers are facing on the internet is immediate live assistance. If your customers are having difficulties placing an order, have essential questions or have to go through an automated system which can keep them on hold for a long period of time; you might lose those...


Platforms: Windows

FREE & Easy integration to your web site: - Live Customer Support - Technical Support - Sales Assurance - and much more! To enjoy our free product, you can create an account on the OCC Network which will link you with any visitor of your website requesting additional chat support. This account...


Platforms: Windows

If you have a mac and a small business then this small but powerful database application will keep track of your orders, stock, customer details, 'to do' list and has some basic invoice and accounting functionality. My ethos is to keep things as uncomplicated and quick to use as possible, leaving...


Platforms: Mac

Elements CRM™ is the Mac® Customer Relationship Management solution for Apple® Business or Enterprise. It's so easy to use; just think iTunes® for business. Elements CRM is used to manage your company's sales, contacts, calls, projects, tasks, meetings, notes, time and billing, marketing,...


Platforms: Mac