Advanced Call Center Technology

Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your...

PHP Call Center is a web-based application used to keep track of a company's incoming phone calls. It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.

PHP Call Center is a web-based application used to keep track of a company's incoming phone calls.It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.


Platforms: PHP

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...


Platforms: Windows

asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features. First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...


Platforms: Windows, Mac, *nix, PHP, BSD Solaris

PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX. It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant, Interactive Voice Response (IVR), Automatic Call...


Platforms: Windows

The fonXL Call Display Screen Saver turns your computer into a Call Display unit using your computerls modem.This fully functional, easy-to-use software combines an elegant translucent design with powerful Call Display technology. The screen saver logs incoming calls, allowing to return the calls...


Platforms: Windows

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone lines and extensions using VoIP technology.


Platforms: Windows

Sundial is a new Internet browser developed with advanced domain name technology that opens up a new world of possibilities for navigating the Internet. Sundial is based on the original source code of Mozilla's Firefox browser to create a new and unique browser capable of expanding the limits...


Platforms: Linux

Sundial is a new Internet browser developed with advanced domain name technology that opens up a new world of possibilities for navigating the Internet. Sundial is based on the original source code of Mozilla's Firefox browser to create a new and unique browser capable of expanding the limits...


Platforms: Mac

Free rootkit detection and removal tool * Detects and removes rootkits * Runs via GUI or command line * Uses standard Windows install and uninstall Rootkit scanning, detection and removal Our free software, Sophos Anti-Rootkit scans, detects and removes any rootkit that is hidden on...


Platforms: Windows

asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features.First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...


Platforms: PHP

Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets.Administrators resolve trouble tickets, special administrators can be assigned to only...


Platforms: PHP

CCManager, a proactive defense system, is developed based on the research achievement of malicious code and the deficiency of traditional anti-virus software. It integrates proactive defense, safety reinforcement, automatically recovery as a whole, with special anti-virus technology to realize...


Platforms: Windows

The fonXL Call Display Screen Saver turns your computer into a Call Display unit using your computer's modem.This fully functional, easy-to-use software combines an elegant translucent design with powerful Call Display technology. The screen saver logs incoming calls while you're away from your...


Platforms: Windows

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Service Providers, businesses of all sizes, call centers and residential users. With multi-tenant software architecture 4PSA VoipNow delivers hosted PBX services or can be used as a standalone PBX server in a...


Platforms: *nix

This is an updated module allowing you to use Netbilling's advanced gateway for real time credit card and check processing with OScommerce.Visit: homepage for more information on their processing, fraud scrubbing, and call center capabilities.


Platforms: Windows, *nix, PHP, BSD

Way2calls Hi-Phone products family are External USB / RS232 Plug and Play CTI (Computer Telephony Integration) Devices. Any software application or web page integrating a Hi-Phone device, can have full-featured Telephony functionality such as Make call, Answer-incoming call, Call Progress...


Platforms: Java

A completely NEW approach to live chat! Using an instant messenger interface allows you to take back your desktop while still being able to provide live chat support to your customers! Not only that, but you also can get statisitcs about your site, your operators, and your sales. All this, and...


Platforms: Windows

Sabayon Linux is a live DVD designed to transform a computer into a powerful Gentoo Linux system in less than 5 minutes. Gentoo Linux is a Linux distribution powered by a software install manager engine called "Portage". Besides functioning as a live DVD, Sabayon Linux can also be installed on...


Platforms: *nix