Visio Call Center Workflow Diagram

PresenTense Time Client is a network time client for all versions of Windows. It synchronizes your PC system clock to a network time server or local GPS. Supports e-mail and SysLog alarms, redundancy and and can be centrally managed by LanTime Analyzer. Supports NTP4 and Free Run as required by...

SDE for Eclipse is a UML CASE tool totally integrated with Eclipse. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and Eclipse. It helps you build quality applications faster, better and...

SDE for JBuilder is a UML CASE tool totally integrated with JBuilder. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and JBuilder. It helps you build quality applications faster, better...


Platforms: Windows, *nix

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording....


Platforms: Windows

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...


Platforms: Windows

Our technology will help you to distinguish the language spoken. We will allow you to automatically route the valuable call to someone in your company who speaks the language or to a software that can analyze it, and we will make the process fast. If you are in the security/defense sector, our...


Platforms: Windows

LiveChat is an online chat software solution in SaaS model. It helps both visitors and owners of the ecommerce website. With chat button placed on the website, visitors receive simple & quick access to live chat with customer service representatives or sales support without installing any...


Platforms: Windows, Mac, Android,iPhone,iPod

SDE for Eclipse is a UML CASE tool totally integrated with Eclipse. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and Eclipse. It helps you build quality applications faster, better and...


Platforms: Windows

DEKSI CRM for Linux is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and...


Platforms: *nix, Linux

Our technology will help you to find given speaker in a list of spoken audio record. We will allow you to sort audio records according the probability of appearing the speaker in the record. If you are in the security/defense sector, our speaker identification system will allow you to dig the...


Platforms: Windows

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call...


Platforms: Windows

SDE for Sun ONE is a UML CASE tool totally integrated with Sun ONE. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and Sun ONE. It helps you build quality applications faster, better and...


Platforms: Windows, *nix

Omnistar Live is a dynamic helpdesk ticket software solution that combines ticket tracking, chat support and knowledgebase management into one centralized user friendly interface. The software includes many value added features to help improve your customer support efforts as follows: * Minimize...


Platforms: Windows, Mac, Handheld/Mobile Other, Java, Linux, Linux Console, Linux Gnome, Linux GPL, Linux Open Source, MS-DOS, Netware, OpenVMS, Palm, Pocket PC, Symbian, Unix, Other

Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your...


Platforms: Windows

Windows modeling tool that simplifies and speeds up the creation and maintenance of UML sequence diagrams, telecom/wireless call flow diagrams and process workflow diagrams. Sequence Diagram Editor performs automatic layout/formatting (across multiple pages if necessary) and supports additional...


Platforms: Windows

SDE for NetBeans is a UML CASE tool totally integrated with NetBeans. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and NetBeans. It helps you build quality applications faster, better...


Platforms: Windows, *nix

Rander is CTI software integrated with Panasonic PBX. Rander brings together the two main communication tools: the computer and the telephone. With Panasonic PBX and Rander working together, PC and telephone work as one device. Your company can work far more effectively with Rander as it gives...


Platforms: Windows

SDE for JBuilder is a UML CASE tool totally integrated with JBuilder. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and JBuilder. It helps you build quality applications faster, better...


Platforms: Windows

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access, SQL...


Platforms: Windows

SDE for WebSphere is a UML CASE tool totally integrated with WebSphere. It supports full software development lifecycle - analysis, design, implementation, testing and maintenance. It combines the power of UML modeling facilities and WebSphere. It helps you build quality applications faster,...


Platforms: Windows, *nix