Service Management

This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more...

Service Desktop Pro is an integrated Business Information & Service Management Software. It is useful for small business managers, IT Service Providers, Freelancers, Consultants, Web Developers and Software Developers. This tool can be extremely useful for all types of business managers for...

Microsoft System Center Service Manager 2010 is a flexible platform for automating and adapting IT Service Management best practices to your organization’s requirements. It provides built-in processes based on industry best practices for incident and problem resolution, change control, and...


Platforms: Windows

Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way. For service oriented firms it is very essential to timely respond to...


Platforms: Windows, Windows 8, Windows 7, Windows Server

Kalkun is open source web-based SMS (Short Message Service) management, it use gammu-smsd (part of gammu family) as SMS gateway engine to deliver and retrieve messages from your phone/modem. Features: * Multiple database backend * Multiuser * Conversation * Flash SMS * Custom folder...


Platforms: Mac

Service Desk Lite is free ready to use service management software that enables you to manage Service contracts/AMC and customer complaint life cycle from complaint initiation, assignment to closure in a very simple way. For service oriented firms it is very essential to timely respond to...


Platforms: Windows, Windows 8, Windows 7, Windows Server

ServiceDesk Lite is free ready to use service management software that enables you to manage customer complaint life cycle from complaint initiation, assignment to closure in a very simple way.For service oriented firms it is very essential to timely respond to customer complaints, Usually lot of...


Platforms: Windows, Windows 8, Windows 7, Windows Server

Miracle Service provides a comprehensive service management and dispatch software solution. It provides Customer and Equipment Management information along with Dispatching, Inventory, Invoicing and Reporting. From our powerful inventory module through our integrated service management module to...


Platforms: Windows, Windows Vista

FireScope Business Service Management, Business-Edition (BE) is the first BSM solution on the market available as a free, downloadable trial. Everything you need to better align IT with the business is included in this 400 meg virtual machine. The trial has no feature restrictions, just a...


Platforms: Windows, Mac, *nix

CodecSoft is a standalone piece of software, operating on a single workstation which allows recording basic activities normally happening in a GSM Service Centre throughout the working day, such as repair & unlock activities along with the customer information for each activity. Once all the...


Platforms: Windows

EASM supports & manages the official activities of ambulance corps. It helps the ambulance service providers to maintain their record with ease. The system is comprised of several modules that address a variety of activities. EASM covers the aspects like ?Appointment ?Dispatch ambulance to attend...


Platforms: Windows

The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials...


Platforms: Windows

IT Operations Portal: a complete open source, ITIL, web based service management tool including a fully customizable CMDB, a helpdesk system and a document management tool.iTop also offers mass import tools and web services to integrate with your IT


Platforms: PHP

KSlackService is a service manager for Slackware and, if the service management is compatible, for Slackware-based distributions.


Platforms: *nix

AyaNova has powerful features to help manage all aspects of service. Use AyaNova service workorders to schedule individual or multiple users, enter in TO DO tasks, identify equipment that is to be serviced to maintain a service history, identify parts used in service, track service labor for...


Platforms: Windows, Windows 8, Windows 7, Windows Server

FireDaemon Trinity is an Windows Service Management Platform. Trinity is comprised of three components: Enterprise Management Console, Web Server and Console Application. The Management Console gives you control over services running on all machines on your network. It allows you to remotely...


Platforms: Windows

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization. Specific guidance includes: -...


Platforms: Windows

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools....


Platforms: Windows, Pocket PC, BlackBerry,iPhone,iPod,iTouch,Palm,Java

Network ready wide range service management and scheduling program designed for businesses with complex scheduling issues. Elimate needless drive time, missed appointments, double-bookings or worse cancelations.Automatically schedules all jobs/tasks only to those who are qualified and available,...


Platforms: Windows

AvailSuite for Pest Control is a special edition of AvailSuite - Service Management Software. AvailSuite for Pest Control has been designed to effectively manage all aspects of a Pest Control company. Affordable, easy to setup and use, it will organize all of your customer information, manage the...


Platforms: Windows