Service Level Agreements
Help Desk Software (from $4995, 45 day MBG) HelpSTAR supports ITIL processes for best-practice service management, including: · Problem Management and Incident Management · Change Management · Knowledge Management · Dashboards for real time Tactical Management · Configuration Management ·...
Platforms: Windows
License: Shareware | Cost: $4995.00 USD | Size: 129.26 MB | Download (539): HelpSTAR - Help Desk Software Download |
This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more...
Platforms: All
License: Shareware | Cost: $129.00 USD | Size: 2.61 MB | Download (53): IT Service Management Toolkit Vol. 1 Download |
ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering...
Platforms: Windows, *nix
License: Freeware | Size: 31.31 MB | Download (641): ManageEngine SupportCenter Plus Download |
An automated issue tracking and helpdesk ticketing system in your Outlook Client. Provides you with all the necessary tools to log, analyze and assist in the resolution of helpdesk issues right in your Outlook. Can automatically process incoming support request emails, enforce service level, set...
Platforms: Windows
License: Freeware | Size: 22.54 MB | Download (53): Personal HelpDesk for Outlook Download |
An automated issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook. More importantly, it can automatically...
Platforms: Windows
License: Freeware | Size: 53.82 MB | Download (51): Team HelpDesk for Outlook Download |
Issue tracking and helpdesk ticketing system for multiple technicians, Team Helpdesk provides you and your team with all the necessary tools to log, collaborate, analyze and assist in the resolution of helpdesk issues right in your Outlook and Sharepoint. More importantly, it can automatically...
Platforms: Windows
License: Shareware | Cost: $750.00 USD | Size: 44.93 MB | Download (54): Team HelpDesk for Outlook & SharePoint Download |
Support Incident Tracker (or SiT!) is a Free Software/Open Source (GPL) web based application which uses PHP and MySQL for tracking technical support calls/emails (also commonly known as a 'Help Desk' or 'Support Ticket System'). Engineers work to Service Level Agreements and incidents are...
Platforms: PHP
License: Freeware | Size: 3.64 MB | Download (41): SiT! - Support Incident Tracker Download |
The core of any Help Desk system is ticket management. The VI Service Desk allows you to put in place powerful routing/assignment, notification and escalation rules to effectively manage your daily service operation.
Features:
-Fully Web and Notes Client enabled
-End User Self Help...
Platforms: OS/2, Windows, Mac, *nix, Palm OS, Pocket PC, AS/400,Palm OS 6.0,RIM
License: Commercial | Cost: $900.00 USD | Size: 3.66 MB | Download (1092): VI Service Desk Download |
Serio IT Service View Pro is a server/ network device monitoring and ITIL Availability Management tool rolled into one.
Define one or more Service Level Agreements for the devices you are monitoring. The reports scheduler can email availability and downtime graphs and statistics for those...
Platforms: Windows
License: Shareware | Cost: $280.00 USD | Size: 5.6 MB | Download (125): Serio IT Service View Pro Download |
NSLA : Network SLA is to monitor a network SLA (Service Level Agreement) based on SLM (Service Level Management).
Platforms: PHP
License: Freeware | Size: 399.36 KB | Download (43): NSLA : Network SLA Download |
ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 10 devices in this version with alerting via email, network message or SMS.
Platforms: Windows
License: Freeware | Size: 5.27 MB | Download (202): ServersCheck STANDARD Edition Download |
OmniAnalyser is a client-server software for Service Level reporting as well as measuring and monitoring messaging traffic and resources usage in MicrosoftO Exchange or Lotus Notes. It collects comprehensive traffic data from messaging organisations, consolidates and analyse this data and finally...
Platforms: Windows
License: Shareware | Cost: $0.00 USD | Download (111): OmniAnalyser Standard Edition Download |
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.
While other providers sell Erlang-based software in expensive...
Platforms: Windows
License: Freeware | Size: 263.67 KB | Download (970): ErlangXLS Download |
Habitat from System Garden is a performance monitor of applications and operating system with the ability to track availability and service level. System Garden Habitats design goals are to be of modest size, flexible and ubiquitous. The core of habitat provides a mechanism for collecting,...
Platforms: *nix
License: Freeware | Size: 512 KB | Download (115): System Garden Habitat Download |
Licas is a Java based application designed to provide a lightweight (Internet-based) communication for autonomic services. It is a software package that allows a user to build distributed service-based networks that can also self-organise/self-optimise.
Functionality is provided to allow for...
Platforms: Windows
License: Freeware | Size: 6.2 MB | Download (49): Licas Download |
Cerberus Helpdesk is an email response system built to diminish the need for redundant, time-consuming human interaction with your customers. The system is built to allow your support/sales/billing/etc. department to react quickly to inbound customer email inquiries. Cerberus Helpdesk was...
Platforms: *nix
License: Shareware | Cost: $86.50 USD | Size: 9.02 MB | Download (36): Cerberus Helpdesk for linux Download |
Nagios is one of the most popular open source monitoring systems. It only lacks one major feature - Service Level Management/Reporting.
Platforms: *nix
License: Freeware | Size: 10.24 KB | Download (33): NagioSLA Download |
WebWatchBot 5.0 makes it easy to implement website and web-based application monitoring for response time, downtime and error conditions. View performance from the end user perspective and identify the impact of individual infrastructure components on response time. WebWatchBot uses an...
Platforms: Windows
License: Shareware | Cost: $495.95 USD | Size: 34.05 MB | Download (157): WebWatchBot Website Monitoring Software Download |
Our on-demand monitoring service makes it easy and affordable to detect network and website failures early, minimizing downtime and avoiding economic impact.
bello network monitoring service periodically checks your website as well as your other servers. As soon as outages are discovered you...
Platforms: Windows
License: Freeware | Size: 1.26 MB | Download (258): Bello Network Monitoring WinGUI Download |
Freeware traffic shaping and bandwidth management for Windows 2000, XP and 2003 Server. Features include unbreakable speed limiting, TCP ack prioritization, traffic monitoring and port filtering.
Features:
Layer 3 bandwidth manager
TCP/IP stream limiting and prioritization
Distributed...
Platforms: Windows
License: Freeware | Size: 2.33 MB | Download (6737): Bandwidth Controller Personal Download |