Help Desk Ticketing System
Track requests for a variety of maintenance and installation services (e.g., Requests for the installation or repair of computers, computer software, telephones and facility requests). Maintain historical records showing who requested the service, who resolved the issue and how long it took to...
Platforms: Windows, Other
License: Demo | Cost: $69.95 USD | Size: 17.53 MB | Download (516): Lucid Help Desk Download |
It's an attractive alternative to high-cost and complex customer support systems.osTicket seamlessly integrates all tickets created via email and web-based form with a simple web interface.Easily manage, organize and archive all your support requests. Clients will also be able to view tickets...
Platforms: PHP
License: Freeware | Size: 337.92 KB | Download (52): osTicket for Help Desk Download |
A complete issue tracking and help desk solution for small to medium sized corporates. BugAware is fully web based and designed to be integrated with your company intranet. Through a sophisticated interface, users can send help desk requests, track issues and bugs, and manage teams with ease....
Platforms: Windows
License: Commercial | Cost: $395.00 USD | Size: 168 KB | Download (199): BugAware Download |
Asset Navigator is an integrated Help Desk and IT infrastructure management suite that delivers a complete automated deployment of network audit. It brings a web-based help desk, comprehensive hardware and software inventory, software license compliance, software recognition, tracking of...
Platforms: Windows, *nix
License: Freeware | Size: 25.84 MB | Download (4019): Asset Navigator Download |
The Customer Support module include the following functionalities:
- Customer/Contact Management:
Customer/Contact Detail Info, Phone, E-Mail, Addresses tracking,
Relationships between customers and contacts,
Interaction History for a given customer/contact,
Cases/Service Requests for a...
Platforms: Windows, Mac, *nix
License: Demo | Cost: $25.00 USD | Download (519): EB Suite Customer Support - Help Desk Download |
Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools....
Platforms: Windows, Pocket PC, BlackBerry,iPhone,iPod,iTouch,Palm,Java
License: Demo | Cost: $800.00 USD | Size: 2.75 MB | Download (333): sitehelpdesk Download |
Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software" or "support software"). Easy to install, accessible from anywhere as a Web application and simple to...
Platforms: Windows
License: Demo | Cost: $349.00 USD | Size: 542.09 KB | Download (554): Jitbit HelpDesk Download |
AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel...
Platforms: Windows, *nix
License: Demo | Cost: $99.00 USD | Size: 2.77 MB | Download (216): SupportPortal Download |
BFlow is a Web-based business workflow management and help desk tool. It features email and SMS notifications of tasks organized into arbitrarily complex business processes..
Platforms: *nix
License: Freeware | Size: 870.4 KB | Download (151): BFlow 1.1 Download |
InsTIL help desk software has a modular, pre-integrated set of six modules that allows you to choose the functionality your business needs, with scalability to address growing needs. InsTIL Service Desk is a comprehensive set of software product offerings designed to improve IT service levels and...
Platforms: Windows
License: Demo | Cost: $2490.00 USD | Size: 11.9 MB | Download (100): InsTIL Download |
Help desk software solutions from sitehelpdesk.com. Designed for any Customer support services over the web integrated with your web site. Also supports integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management...
Platforms: Windows, Pocket PC, BlackBerry,iPhone,iPod,iTouch,Palm,Java
License: Demo | Cost: $1600.00 USD | Size: 10.97 MB | Download (104): sitewebdesk Download |
Jitbit Web Based Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software" or "support software"). Easy to install, accessible from anywhere as a Web application and...
Platforms: Windows
License: Demo | Cost: $449.00 USD | Size: 542.09 KB | Download (352): Jitbit Web-Based HelpDesk Download |
Ticker Tape is a simple and cost efficient way to 'broadcast' unobtrusive, yet highly visible, messages to workstations spread over one or more Sites, without impacting the users normal work.
It's ideal for Help Desks or Administrators wanting to proactively advise people of new issues or to...
Platforms: Windows, Other
License: Shareware | Cost: $47.00 USD | Size: 3.24 MB | Download (555): Ticker Tape Download |
iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.
Benefits:
Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication,...
Platforms: Windows
License: Freeware | Size: 35.6 MB | Download (53): iHelpdesk Download |
iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.
Benefits:
Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication,...
Platforms: Linux
License: Freeware | Size: 35.6 MB | Download (58): iHelpdesk for Linux Download |
CrossTec ResQDesk help desk software provides detailed recording and tracking of user help requests. Routing, tracking and resolving technical support issues are very easy with this powerful module.
CrossTec ResQDesk is a web-based solution that features advanced implementation of ITIL...
Platforms: Windows
License: Freeware | Size: 67.2 MB | Download (56): CrossTec ResQDesk Download |
Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the...
Platforms: Windows, Other
License: Shareware | Cost: $29.95 USD | Size: 33.36 MB | Download (48): Job Log Download |
Macros - Help Desk Reply Automation and Macro Software. Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...) it is the ultimate time saving tool for your help desk support staff, ideal for any help desk application. The time saved...
Platforms: Windows
License: Shareware | Cost: $29.95 USD | Size: 975 KB | Download (502): Macros Download |
iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.
Benefits:
Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication,...
Platforms: Linux
License: Freeware | Size: 35.6 MB | Download (602): iHelpdesk for Linux 2.2 Build Download |
iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality.
Benefits:
Improve customer service perception and satisfaction.
Increase accessibility through a single point of contact, communication,...
Platforms: Windows
License: Freeware | Size: 35.6 MB | Download (592): iHelpdesk 2.2 Build Download |