Free Call Center Recruitment Ideas

Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your...

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call...

The Web Based BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations. Features include historical records, archiving, call...


Platforms: Windows, Other

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to: Automatically track all customer interactions Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are...


Platforms: Windows, Other

PHP Call Center is a web-based application used to keep track of a company's incoming phone calls. It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.


Platforms: Windows, Mac, *nix, PHP, BSD Solaris

PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call...


Platforms: Windows

PHP Call Center is a web-based application used to keep track of a company's incoming phone calls.It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.


Platforms: PHP

An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording....


Platforms: Windows

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive...


Platforms: Windows

Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse. It has the unique database structure: you can add into the...


Platforms: Windows

The DataTrack System 2003 is an affordable, distributed work order management system designed to increase the productivity and efficiency of your call center or helpdesk. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive...


Platforms: Windows, Windows CE

AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls...


Platforms: Windows

asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features. First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...


Platforms: Windows, Mac, *nix, PHP, BSD Solaris

PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX. It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant, Interactive Voice Response (IVR), Automatic Call...


Platforms: Windows

Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets.Administrators resolve trouble tickets, special administrators can be assigned to only...


Platforms: PHP

Travel back in time and marvel at the glory and splendor of Rome, Greece, Troy, Phoenicia, Babylon, Egypt and Carthage by day and night. Take a glimpse of the magnificent Colosseum, the greatest amphitheater of antiquity. You'll be charmed by the peace and serenity of the ancient lands. Enjoy the...


Platforms: Windows

Clear Focus Call Centre is completely free call centre software for SMEls. With powerful reporting tools, multi-user capabilities and robust design Clear focus Call Centre provides a useful cost free solution. Product Features: Multi-User System l Setup as many individual users as you like, each...


Platforms: Windows

Free Call Display software: shows caller is identity on your computer


Platforms: Windows

QueueMetrics project is a monitoring software for call centers based on the Asterisk PBX. With over 60 quantitative metrics available, your call center will run smoothly and problems will easily be pointed out. You can measure budget targets, SLA targets, agent activity and more with a level of...


Platforms: *nix

Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver...


Platforms: Windows, Windows 8, Windows 7