Data Track Help Desk

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields,...

Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the...

The project is a web based software made with PHP and MySQL to support a Help desk and a knowledge data base. It is posible to add new customers, modify customers, add new jobs/requests, modify jobs, make reports based in dates etc.


Platforms: Windows, Mac, *nix, PHP, BSD Solaris

Asset Navigator is an integrated Help Desk and IT infrastructure management suite that delivers a complete automated deployment of network audit. It brings a web-based help desk, comprehensive hardware and software inventory, software license compliance, software recognition, tracking of...


Platforms: Windows, *nix

versaSRS provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been...


Platforms: Windows

A complete issue tracking and help desk solution for small to medium sized corporates. BugAware is fully web based and designed to be integrated with your company intranet. Through a sophisticated interface, users can send help desk requests, track issues and bugs, and manage teams with ease....


Platforms: Windows

The Customer Support module include the following functionalities: - Customer/Contact Management: Customer/Contact Detail Info, Phone, E-Mail, Addresses tracking, Relationships between customers and contacts, Interaction History for a given customer/contact, Cases/Service Requests for a...


Platforms: Windows, Mac, *nix

AJAX/PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. SupportPortal allows multi-channel...


Platforms: Windows, *nix

Web Tracks is web based PC Inventory and Help Desk software that is installed in your local environment. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Web Tracks includes a...


Platforms: Windows

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Benefits: Improve customer service perception and satisfaction. Increase accessibility through a single point of contact, communication,...


Platforms: Windows

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Benefits: Improve customer service perception and satisfaction. Increase accessibility through a single point of contact, communication,...


Platforms: Linux

CrossTec ResQDesk help desk software provides detailed recording and tracking of user help requests. Routing, tracking and resolving technical support issues are very easy with this powerful module. CrossTec ResQDesk is a web-based solution that features advanced implementation of ITIL...


Platforms: Windows

Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours youapos;re working for different departments, what types of problems you spend...


Platforms: Windows

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Benefits: Improve customer service perception and satisfaction. Increase accessibility through a single point of contact, communication,...


Platforms: Linux

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Benefits: Improve customer service perception and satisfaction. Increase accessibility through a single point of contact, communication,...


Platforms: Windows

Atodus - Customer and Vendor is a complete, multi-user, customer database, and help-desk solution. Atodus - Customer and Vendor keeps track of your valuable customer information. You can enter products purchased and/or services subscribed to by each customer. You also can log issues encountered...


Platforms: Windows

Help Desk designed to be operated via your web browser. You can use LBE Web Helpdesk on the Internet, an Intranet or even run it locally on a stand-alone machine. LBE Web Helpdesk can be installed on any Microsoft web server. It can be accessed from any machine running a Javascript enabled web...


Platforms: Windows

ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software which integrates Ticketing, Asset Tracking, Purchasing, Project Management, Contract Management and Knowledge Base in one low-cost package. It has an ITIL ready version which gives you the ability to...


Platforms: *nix, Windows, Windows 7, Red Hat Linux 7.2 and above

Help desk software solutions from sitehelpdesk.com. Designed for any Internal support services, IT service Management or Customer support over the web. Integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools....


Platforms: Windows, Pocket PC, BlackBerry,iPhone,iPod,iTouch,Palm,Java

Jitbit Help-Desk - ASP.NET-based customer support and knowledge-base software. Jitbit HelpDesk is a web based help desk software (also called "trouble ticket software" or "issue tracking software" or "support software"). Easy to install, accessible from anywhere as a Web application and simple to...


Platforms: Windows