Call Center Software Solutions
Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call...
Platforms: Windows
License: Demo | Cost: $0.00 USD | Size: 367 KB | Download (124): Call Center Manager Download |
asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features. First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...
Platforms: Windows, Mac, *nix, PHP, BSD Solaris
License: Freeware | Download (58): asterCRM Download |
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:
Automatically track all customer interactions
Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are...
Platforms: Windows, Other
License: Demo | Cost: $0.00 USD | Size: 402 KB | Download (75): Call Center CRM Download |
Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your...
Platforms: Windows
License: Freeware | Size: 1.44 MB | Download (563): Lokad Call Center Calculator Download |
The Web Based BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency of your client service operations. Features include historical records, archiving, call...
Platforms: Windows, Other
License: Shareware | Cost: $47.50 USD | Size: 2.2 MB | Download (502): BC Call Center Download |
PHP Call Center is a web-based application used to keep track of a company's incoming phone calls. It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.
Platforms: Windows, Mac, *nix, PHP, BSD Solaris
License: Freeware | Download (61): PHP Call Center Download |
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX.
It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), Automatic Call...
Platforms: Windows
License: Shareware | Cost: $200.00 USD | Size: 6.63 MB | Download (625): PrettyMay Call Center for Skype Download |
PHP Call Center is a web-based application used to keep track of a company's incoming phone calls.It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.
Platforms: PHP
License: Freeware | Size: 30.72 KB | Download (42): PHP Call Center for Scripts Download |
asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features.First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...
Platforms: PHP
License: Freeware | Size: 473.77 MB | Download (44): asterCRM for Scripts Download |
An advanced, yet simple-to-use phone answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, customizable and personalized greetings, and conversation recording....
Platforms: Windows
License: Shareware | Cost: $39.95 USD | Size: 2.33 MB | Download (1013): Advanced Call Center Download |
Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver...
Platforms: Windows, Windows 8, Windows 7
License: Demo | Cost: $0.00 USD | Size: 402 KB | Download (47): CRM Dashboard Download |
AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements. You can use AnswerWIN to forecast service sevel, lost calls, average spped of answer, agent occupation, and to determine an optimal number of agents by finding the optimal balance between lost calls...
Platforms: Windows
License: Shareware | Cost: $648.00 USD | Size: 2.06 MB | Download (125): AnswerWIN Download |
Easy-to-use Contact Manager for small business and home users that organizes your personal call center to work in "hot" mode (while speaking) and keeps track of unlimited number of your contacts with this customizable data warehouse. It has the unique database structure: you can add into the...
Platforms: Windows
License: Shareware | Cost: $20.00 USD | Size: 1.32 MB | Download (143): iReferent Light Download |
The DataTrack System 2003 is an affordable, distributed work order management system designed to increase the productivity and efficiency of your call center or helpdesk. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an innovative, all-inclusive...
Platforms: Windows, Windows CE
License: Shareware | Cost: $219.99 USD | Size: 3.92 MB | Download (205): DataTrack System Download |
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.
While other providers sell Erlang-based software in expensive...
Platforms: Windows
License: Freeware | Size: 263.67 KB | Download (970): ErlangXLS Download |
Timesheet Software Solutions.
Master your business with Atlas Timesheet and Project Manager 7.1 Real power comes from ATLAS Timesheet Software. Use it to streamline the entry, tracking, billing, and reporting of time and expense information throughout your organization.
Atlas Timesheet...
Platforms: DOS, OS/2, BeOS, Palm OS, Windows, Mac, *nix, Windows CE
License: Freeware | Size: 31.46 MB | Download (681): Timesheet Software Solutions Download |
PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX.
It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant, Interactive Voice Response (IVR), Automatic Call...
Platforms: Windows
License: Freeware | Size: 5.5 MB | Download (52): PrettyMay Call Recorder for Skype Basic Download |
Focalscope help desk ticketing and live chat software is a web based system which revolutionizes the way small to large businesses communicate and handle support and customer queries. Features such as SLA integration, personal & shared folders, ticket queues, ticket backlogs, instant messaging,...
Platforms: Windows
License: Shareware | Cost: $39.00 USD | Size: 14.98 MB | Download (501): Focalscope help desk ticketing and live chat software Download |
Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets.Administrators resolve trouble tickets, special administrators can be assigned to only...
Platforms: PHP
License: Freeware | Size: 102.4 KB | Download (44): Simple Help Desk Software - A Free PHP Web App Download |
Quorum is software which runs as a phone conference server on any Windows PC. Callers dial into the server to join telephone conferences.
Callers can connect to a conference call using either standard or VoIP lines on external telephone numbers or through an office phone system. The number of...
Platforms: Windows, Windows 8, Windows 7
License: Shareware | Cost: $139.00 USD | Size: 1.19 MB | Download (1184): Quorum Pro Call Conference Software Download |