Call Center Active Listening Skills

Dictation Buddy is a Windows based program that records your voice from a microphone or telephone connection and saves the recording as a compressed sound file that you can play, edit, send, or publish.Dictation Buddy can be used to transcribe a recording or to record phone conversations from a...

Languager repeater is a useful application that provides you with the tools to help language learners improve their language listening skills, especially listening dictation. Dictation is a very effective technique for language learners to improve their listening ability, as well their spelling...

Automatic call center: allows to make a large number of supervised or not supervised outbound telemarketing calls. auto/manual play/read,record,schedule calls,Skype/VoIP dialer This program is specifically designed for: * small businesses conducting surveys * * church and community announcements...


Platforms: Windows, Other

asterCRM is a web-based open source call center software for asterisk, and it has some simple CRM features.First, a python deamon called ProxyMan.py will listen on manager port of asterisk, and save all asterisk events to a database, at the same time, the user client (browser) analysis the data,...


Platforms: PHP

Simple Help Desk is a php based free help desk call center system for your web site or internal web page. End users can create a account and submit new trouble tickets, and also view their past trouble tickets.Administrators resolve trouble tickets, special administrators can be assigned to only...


Platforms: PHP

Voice Call is an answering machine and telephone dialer with Caller ID and Speakerphone support. It will restore itself from the system tray on the ring of your phone and even can set Winamp on pause. Callers can be announced using any SAPI compliant text-to-speech engine. If the number is in...


Platforms: Windows

LIVECHAT Contact Center is a online customer support application. LIVECHAT Contact Center enables fast and intuitive contact between customer, who visits company web site, and its employee. It also allows receiving information about customers activities what ensures invaluable knowledge source in...


Platforms: Windows

Calling-Us Professional is the unified messaging solution for highest claims. ISDN hardware must support CAPI. Here is a list of some features: Answering equipment, message request, Voice-to-eMail, PC-Telephone, Call forwarding, Callback, Callthrough, Serial-voice-messages, Serial fax, Fax...


Platforms: Windows

AMIgo is a suite of .NET Components and User Controls that offers a high level access to the Asterisk Manager Interface (AMI). AMIgo offers a high level access to the AMI and allows to remotely monitor, control and setup any Asterisk® open source PBX software system, version 1.2 and up (1.4...


Platforms: Windows, Other

Focalscope help desk ticketing and live chat software is a web based system which revolutionizes the way small to large businesses communicate and handle support and customer queries. Features such as SLA integration, personal & shared folders, ticket queues, ticket backlogs, instant messaging,...


Platforms: Windows

Way2calls Hi-Phone products family are External USB / RS232 Plug and Play CTI (Computer Telephony Integration) Devices. Any software application or web page integrating a Hi-Phone device, can have full-featured Telephony functionality such as Make call, Answer-incoming call, Call Progress...


Platforms: Java

Modern business is heavily relied on automatic telephony solutions. Managing customers' calls and providing support using voice lines is one of the most important tasks every business has to accomplish. The technology today offers various solutions, however most of them are very complicated,...


Platforms: Windows

What can be done with VTapi ActiveX Control: Detect Caller ID on incoming calls, Make and answer telephone calls, Detect DTMF key press tones, Generate DTMF tones, Execute any commands on modem, Build computer telephony integration systems (CTI), Interactive voice response systems (IVR), Voice...


Platforms: Windows

A completely NEW approach to live chat! Using an instant messenger interface allows you to take back your desktop while still being able to provide live chat support to your customers! Not only that, but you also can get statisitcs about your site, your operators, and your sales. All this, and...


Platforms: Windows

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Service Providers, businesses of all sizes, call centers and residential users. With multi-tenant software architecture 4PSA VoipNow delivers hosted PBX services or can be used as a standalone PBX server in a...


Platforms: *nix

Ace Operator offers a simple and inexpensive way to connect online customers with live operators who can answer questions about products and provide sales support, technical support and training. Ace Operator project is a customer contact solution for online businesses. Online businesses can...


Platforms: *nix

The Mizu browser Webphone (WebSIPPhone) is a lightweight standard based VoIP web phone software that can be run from the browsers, embeddable in your website. Based on the industry standard SIP protocol, it is compatible with all VOIP devices and services. It can call any other SIP soft phone...


Platforms: Windows, Mac, *nix, Windows 7, Windows Server, OpenVMS, Handheld, Other,Java

Agentless, Checklan Alerter is the easiest and most complete Windows monitoring Solution that manages and acts remotely on all Performances counters, windows services, Processes, Printers, Sockets, Drives, Shares. Checklan Alerter allows you to prevent outages on your servers, survey your...


Platforms: Windows

Agentless, Checklan Alerter is the easiest and most complete Windows monitoring Solution that manages and acts remotely on all Performances counters, windows services, Processes, Printers, Sockets, Drives, Shares. Checklan Alerter allows you to prevent outages on your servers, survey your...


Platforms: Windows

Who Calls uses your modem to detect the CallerID of a calling party. Caller ID (caller identification or CID, and more properly calling number identification CNID, also known as CLID=calling line identity or CLIP=calling line identification presentation) is a telephone service that transmits the...


Platforms: Windows